Privacy Policy

Overview

At PetBar, accessible from https://petbar.site/, protecting the privacy and personal data of our store visitors and customers is a core commitment. This Privacy Policy details how we collect, process, maintain, and safeguard your personal information when you browse our site or purchase our elevated pet feeding stations and related pet products. By accessing or using our services, you agree to the information handling practices described in this policy.

Personal Information We Collect

When you visit PetBar or make a purchase from our store, we collect necessary details required to fulfill your order and provide an optimized shopping experience:

  • Device and Browsing Information: Includes your IP address, browser details, device type, network settings, and cookies gathered automatically as you navigate our pages.
  • Order and Delivery Details: Includes your full legal name, shipping address, billing address, email address, telephone contact number, and transaction confirmation details when placing an order.
  • Customer Support Correspondence: Includes messages, inquiries, or feedback sent directly to our support team via email.

How We Use Your Personal Information

We process your personal details strictly for legitimate business operations and regulatory compliance, including:

  • Fulfilling and processing your pet product orders, sending confirmation receipts, and issuing tracking information.
  • Performing mandatory manual reviews of incoming orders to verify transaction authenticity and protect against fraudulent activities.
  • Communicating effectively with you regarding order updates, delivery notices, and customer care inquiries.
  • Improving store layout, user experience, and product presentations for pet owners.

Payment Processing and Financial Security

All financial payments across PetBar are processed exclusively through PayPal. We do not store, capture, or hold credit card numbers or banking credentials on our website servers. All payment processing occurs through external encrypted channels managed directly by PayPal.

Third Party Data Sharing

We only share your necessary personal details with trusted service providers essential for operating our e commerce business:

  • Store Platform Infrastructure: We host our online storefront using secure Shopify and WooCommerce compliant platform standards. Reference framework guidelines can be reviewed at WooCommerce Privacy Policy.
  • Logistics and Delivery Carriers: Your shipping destination and contact phone number are provided to trusted national carriers such as USPS or UPS to ensure safe delivery of your elevated pet feeding stations.
  • Legal Compliance: We may disclose information if required to satisfy valid legal requests, court orders, or to protect our business rights and customer safety.

Cookies and Tracking Technologies

PetBar uses standard browser cookies to facilitate site navigation, remember shopping cart items, and monitor site traffic metrics. You can manage or disable cookies through your personal browser preferences, though certain store features may operate with limited functionality.

Data Retention and Your Rights

When you place an order for PetBar products, we retain your order records for accounting and legal purposes unless you explicitly request data deletion. Customers hold the right to request access to, update, or correct their personal data stored in our records.

Contact Information

Business Name: PetBar
Support Email: info@petbar.site
Support Phone: +33650525068
Business Address: 132 Thompson St, New York, NY 10012, USA
Time Zone: Eastern Standard Time (EST, UTC-5)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Google Maps Location: Map Location Link