Got questions? Find quick answers about our shipping, free returns, and orders to help you shop with confidence.
What products does PetBar sell?
PetBar specializes in elevated pet feeding stations, including solid bamboo raised stands, multi height adjustable feeders, non slip bowls, slow feeder dishes, and stainless steel food and water containers.
What payment methods exist?
Checkout payments on PetBar are processed exclusively through PayPal in USD currency ($XX.XX USD). You can pay securely using your PayPal account balance or major credit and debit cards processed via PayPal.
How fast is order delivery?
Order handling requires 0 to 1 business days, followed by carrier transit time of 3 to 5 business days via USPS or UPS. Total estimated delivery time is 3 to 6 business days across the contiguous United States.
Can I track my shipment?
Yes, once your order passes manual verification and is dispatched to USPS or UPS, an automated dispatch email containing a live package tracking link will be sent directly to your registered email address.
What is your return policy?
We offer a 28 day return window for defective or damaged items. Approved returns incur a $5.00 USD restocking fee and customer return label costs. Change of mind and sale item returns are strictly not accepted.
How to reach customer support?
You can contact our support team by emailing info@petbar.site or calling +12122541974. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM EST, and we respond to inquiries within 24 business hours.
