Got questions? Find quick answers about our shipping, free returns, and orders to help you shop with confidence.
What items do you sell online?
Lunaavo specializes in ergonomic Travel Neck Pillows, including memory foam cushions, hooded privacy pillows, and wrap around head supports designed to maintain proper cervical posture during long haul flights.
What currency are prices in?
All product pricing, shipping rates, and checkout order totals across Lunaavo are displayed and processed strictly in USD ($XX.XX USD) currency format for a clear and transparent shopping transaction experience.
What payment methods do you use?
We accept payments exclusively through PayPal. You can complete your purchase using your PayPal balance or linked debit or credit cards processed through PayPal with end to end SSL security encryption protocols.
How long does shipping take?
Order handling takes 0 to 1 business days, followed by carrier transit time of 3 to 5 business days via USPS or UPS. Total estimated delivery time across the United States is 4 to 7 business days from order placement.
Can I cancel my order online?
You can request order modifications or cancellations within 12 hours of purchase by emailing info@lunaavo.shop. Once an order passes 12 hours and enters warehouse processing, cancellations cannot be accepted.
What is your return policy?
We offer a 28 day return window for defective or damaged items. Returns incur a $5.00 USD restocking fee, and buyers pay return shipping. Change of mind, custom items, and sale products are non returnable.
