Shipping Policy

Overview

At PetBar, we are committed to delivering your elevated pet feeding stations safely and efficiently across the contiguous United States. This Shipping Policy details our order processing schedules, carrier transit times, cutoff hours, and shipping fees to ensure complete transparency for your online purchases.

Order Cut Off Time and Handling Schedule

Our daily order cutoff time is 3:00 PM Eastern Standard Time (EST, UTC-5). Orders submitted before 3:00 PM EST enter manual verification and handling on the same business day (Day 0). Orders placed after 3:00 PM EST or during weekends and national holidays will begin handling on the following business day.

  • Order Cut Off Time: 3:00 PM EST (Eastern Standard Time)
  • Handling Time (Processing): 0 to 1 business days (Fulfilled Monday through Friday)
  • Transit Time (Delivery): 3 to 5 business days (In transit Monday through Saturday)
  • Total Estimated Delivery Time: 3 to 6 business days for standard orders

Shipping Carriers and Tracking

To ensure dependable package handling for our elevated pet feeding products, PetBar ships exclusively through two established national logistics carriers:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)

Once your order completes manual security verification and is handed over to USPS or UPS, an automated dispatch email containing a direct shipment tracking link will be sent to your contact email address.

Shipping Rates and Fees

All prices and shipping fees across PetBar are billed strictly in United States Dollars ($XX.XX USD). We offer simple flat rate shipping with no hidden handling charges or sales tax calculated at checkout:

  • Standard Shipping Fee: Flat rate of $5.00 USD for standard orders within the contiguous United States.
  • Free Shipping Condition: Free standard shipping applies to qualifying orders as displayed during promotional store offers.

Holiday Schedule Impact

Shipment handling or transit schedules that overlap with official national holidays in the United States will have their estimated delivery dates extended by one additional business day. National holidays are treated as non business days by carrier services.

Delayed Shipments and Address Verification

If your package faces carrier delays beyond our standard transit window, please contact our support team. PetBar is not responsible for shipment failures or redelivery fees caused by inaccurate shipping addresses supplied by the buyer during checkout.

Contact Information

Business Name: PetBar
Support Email: info@petbar.site
Support Phone: +33650525068
Business Address: 132 Thompson St, New York, NY 10012, USA
Time Zone: Eastern Standard Time (EST, UTC-5)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Google Maps Location: Map Location Link